Genesis Gear ESOX

Delivery typically takes 2-3 business days within Germany and up to 5 business days to other EU countries. For delivery outside EU it depends, but usually not more than 2 weeks.

It's brand new unopened original product.

Yes! During checkout, check "I have a VAT number" in the shipping address section, enter your VAT number, and select the option to remove VAT. The invoice with reverse charge will be generated automatically and attached to your confirmation email.

Delivery is insured, and we as store take full responsibility for that. If product damaged, please send us email to initiate return.

Yes, you have 14 days to return the product. More details in our Return Policy.

Yes, we offer a 2-year warranty on all products.

We accept credit cards, debit cards, and bank transfers for your convenience.

Yes, we offer free shipping on all orders across Europe.

We ship worldwide to all countries with free shipping on every order.

Contact our customer support with your order number and a description of the issue. We will arrange a replacement or repair within the 2-year warranty period.

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Delivery to EU countries typically takes 2-5 business days. For countries outside the EU, delivery takes 5-14 business days depending on the destination.